How Flex Works for Managed Suites Units

Start earning with your guest suites and vacant units.

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We have respected industry partners to help with furniture, smart locks, photos, pricing, and more. Our team will work with you to set up content and list your units on short-term marketplaces.

Manage bookings

We’ll screen travelers, handle inquiries, and communicate check-in/check-out details. We have a dedicated traveler experience team to help deal with every issue.

When guests arrive

We’ll work with you to ensure each guest experience is perfect. We’ll send reminders for arrivals and departures. We’ll help coordinate key exchanges or lock codes. Our goal is to earn a great guest review.

Cleaning

We have partners to help turn your units between guests, or we’ll work with your existing cleaning crews to ensure neat, orderly, clean apartments for every traveler.

Payouts & taxes

We’ll withhold taxes on your behalf and work with our partners to file those taxes with state and local governments. You’ll receive a regular payout for your booking activity.

benefits

Take multifamily short-term rental management to the next level.

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Increase Occupancy

Fill your vacant units and guest suites to help improve NOI.

Maintain Control

Don’t cede your short-term rental upside to master lease companies. Control your units, content, and rules for residents.

New revenue

With our managed Suite service, you can begin generating revenue from bookings as early as one week from sign-up.

New Amenities

Resident hosting is quickly becoming a desired amenity. We help you manage the rules with controls and transparency.

Features

Everything you need for short-term rentals in one place.

Easy Listing

You provide content. We'll create and optimize your short-term rental listings.

Booking Management

We handle all bookings and guest communication for your vacant units and guest suites.

Automatic Screening

Reservations are automatically booked (or rejected) based on background screening results.

Regulation Assessment

We perform a preliminary regulations assessment prior to launching any community on the platform.

Support

We’re compiling a vast knowledge base for managing short term rentals. We’ll share it with you.

Integrated Calendars

Easily manage unit and property calendars. See arrivals and add blackout dates.

Risk Protection

We've partnered with a leading insurer to provide liability and damage protection.

Monitoring

We'll work to identify listings active on short-term rental marketplaces without your permission.

for your Residents

Our Resident Hosting tools offer control and visibility

Residents increasingly want to earn supplemental income by sharing their apartment while on vacation or traveling for work. Our tools help provide comfort, control, and revenue to you when offering this amenity. You can manage house rules like check-in/check-out windows, allowed sharable nights, and more. View your residents’ hosting activity alongside your managed Suites data. We’ll tell you which guests are staying in which units and how much you’re earning. Most importantly, we provide the same risk protection features to every Suites and Resident booking: insurance, screening, and more.

“

Pillow is definitely a big lure, so much so that at least, 1 out of every 7 leases that we have signed thus far, is absolutely because of Pillow.

Luisa Smoot

Community Manager

The Grand

“

Being allowed to Airbnb my apartment while I am away for work was the number one factor for me in signing a new lease.

Brooke Brown

Resident

Archer Tower

Testimonials

Here's what our friends are saying about us.

Don't just take our word for it.

Helping owners and operators succeed with short term rentals.